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 SALES
Our Sales team are always available to discuss your requirements with you over the telephone. If you feel that we can assist, the next stage is to arrange a meeting with a Field Sales person.
During our first meeting with you, the main focus will be on your needs and the requirements of your business. Telecoms technology is explained to you in an easy-to-understand manner, and you will receive a full general market overview. At the end of the meeting you will have a good understanding of the equipment and technology that you will need, and we will be in a position to design a solution and recommend the appropriate hardware, at the right cost.
In some cases it's necessary to return to site in order to perform site surveys
and audits, to give us a clearer picture of what you have, and what physically
will be involved in achieving your goals. We then return and present our proposal,
which will outline your current situation, a detailed list of your requirements,
alterations to your line structure, equipment recommendation(s), options, costings,
and overall running cost summaries.
The final stage is to agree the final specifications, costings and procedures and to finally place your order with us.
Contact us for more information |
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 TECHNICAL SUPPORT
Post-Installation Support
System programming changes and alterations are a necessity
with a brand new telephone system and new technology. We
are happy to carry out minor programming changes during the
first 6 weeks following installation, at no cost. This allows
you to "tweak" your system as your staff get used to working
with it. Simply email our technical support department with
your requirements and we will do the work.
Best advice, always
Technical advice will always be free and available to you over the telephone, from our in-house Technical Support Team. We can assist with all aspects of your communications and are happy to do so at all times.
Programming
System programming changes will be an occasional necessity as your business develops, and to make this easy we include your first year of maintenance for no extra cost. Programming changes are carried our promptly, however to ensure you avoid disappointment, please submit programming requests in advance of your required by date whenever possible as faults will always take priority.
Major alterations, expansions and system relocations normally mean involving
your allcoated engineer, who will meet with you to discuss your plans and provide
you with good up-to-date advice.
Remote Diagnostics
Most alterations can be carried out from our offices, without the need of a site visit, using our remote diagnostics facilities. All Pandala Telephone Systems are supplied with this as standard.
Additional Requirements
Our Sales team provide quotes for items such as extra telephones, headsets and
other peripherals.
If you have any additional requirements then please contact the Sales team on
01449 778288 and the sales email address is
sales@pandala.co.uk |
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 ORDER PROCESSING & PROJECT MANAGEMENT
Once you have placed your order with us, your quote and all relevant information to our administration team for processing. The field sales person will continue to be your account manager and will always be available to you for future requirements and advice.
If new telephone lines are required then our first task is to order these on your behalf. This is done directly with us to BT or any other networks that you have arrangements with. We will progress hardware and software orders to fulfil your requirements in parallel to ordering your telephone lines in order to ensure your pre-installation period is kept to a minimum
We will keep you updated with progress during the pre-installation
process and advise you as soon as suppliers advise us of installation
and delivery dates.
Contact us for more
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 MAINTENANCE and SUPPORT
Pandal provide maintenance service and support for Avaya, Nec, Panasonic and VoIP systems
If you have not purchased the system from us and are looking for a new
maintenance company we would be very keen to provide a quote. Please call
our Support Department on : 01449 778289
Best advice, always
As part of our maintenance service Technical advice will always be free and available to you over the telephone, from our in-house Technical Support Team. We can assist with all aspects of your communications and are happy to do so at all times.
Programming
System programming changes will be an occasional necessity as your business develops, and to make this easy we do not charge for remote minor reprogramming. Programming changes are carried our promptly, however to ensure you avoid disappointment, please submit programming requests in advance of your required by date whenever possible as faults will always take priority.
Major alterations, expansions and system relocations normally mean involving
your account manager, who will meet with you to discuss your plans and provide
you with good up-to-date advice.
Remote Diagnostics
Most alterations can be carried out from our offices, without the need of a site
visit, using our remote diagnostics facilities.
Problems happen
Telephone system faults receive unique reference numbers, enabling us to track
progress and resolve problems quickly. Our in-house team has the experience and
expertise to solve almost all problems. We also have the backing of the major
manufacturers and deal directly with them should we need to escalate any issues.
Equipment failures are replaced with new hardware for customers with maintenance
contracts.
If you have any support queries the direct telephone number is 01449 778288 and the support email address is
support@pandala.co.uk |
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